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To ensure your return is processed correctly, please follow these steps:

1. Contact us: Email us at info@grant-london.com to request your return.
2. Receive instructions: If your return is accepted, we will provide you with our warehouse address and specific instructions on how to send your package.
3. Ship the item: You are responsible for obtaining your own shipping label and arranging the return shipment through a carrier of your choice.
4. Confirmation: Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact us at info@grant-london.com

If your return is accepted, we will provide you with the return address and instructions on how to send your package. Please note:

• The customer is responsible for obtaining their own shipping label and arranging the return shipment.
• Items sent back to us without first requesting a return will not be accepted.

Return Costs and Fees

• Restocking Fee: £0 (We do not charge any restocking fees).
• Return Shipping Costs: The costs for the return shipment are the responsibility of the buyer, except in cases of damaged or incorrect goods (see below).
  

Damages and issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event of a defect, damage, or an incorrect delivery due to our fault, Grant London will bear the full costs of the return shipment.

Non-Returnable Items and Exceptions

Certain items cannot be returned:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalised items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items and Gift Cards.

If you have questions or concerns about a specific item, please get in touch with our team.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

• Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Processing Time: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
• Enquiries: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@grant-london.com

Questions Refund Policy

For any questions regarding returns, you can always reach us at: info@grant-london.com